Dubai’s Roads and Transport Authority has launched its updated RTA AI strategy, aiming for more than AED300 million a year in added value and moving 50% of its operations and services to agentic AI. Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, unveiled the plan on Sunday 1 November, according to RTA and WAM.
The strategy spans 41 areas across RTA’s agencies, sectors and departments and runs over a two-and-a-half-year implementation period. Its first two waves focus on 11 business areas and 40 AI products, alongside four foundational projects.
Key points
- 41 areas, 4 foundational projects and a 2.5-year plan
- More than AED300 million in added value a year
- 50% of operations and services moved to agentic AI
- 11 AI products launched so far, out of 40 in the first two waves
- More than 180 use cases identified
What the RTA AI strategy aims to cut
RTA has set its targets as ranges, not single figures:
| Target | Planned reduction |
|---|---|
| Traffic congestion | 3% to 5% |
| Accidents involving newly licensed drivers | 10% to 20% |
| Waiting time at Customer Happiness Centres | 14% to 16% |
| Case and complaint processing time | 20% to 30% |
The road safety goal adds to other recent changes for motorists, such as the new speed limits in Dubai.
What RTA has done so far
Ahmed Hashem Bahrozyan, CEO of RTA’s Corporate Technology Support Services Sector, said planning for the first wave is complete and more than 180 use cases have been identified across 11 business areas. RTA has launched 11 AI products so far: five in planning and business development, five in vehicle licensing and one in right-of-way.
Active use of Microsoft Copilot is above 90% among its users, saving 10% of working time. RTA has also submitted 34 works for intellectual property registration and won the AI World Series 2026 Award.
Agentic AI services you will notice
The biggest change for the public is Mahboub, RTA’s chatbot. It is being upgraded so it can complete transactions, not just answer questions, through the RTA app, website and WhatsApp. Customers will be able to finish five vehicle licensing services there and reach about 100 information services, and UAE PASS and Dubai Pay will bring vehicle transactions under five minutes. RTA wants 10% of services delivered on the platform by the end of 2026 and 50% by the end of 2027.
Other projects include an agentic system for about 130,000 no objection certificates a year, an AI auditor that checks licensing documents up to 21 times faster, and a bus network planner that uses about 20 AI agents. The wider UAE government is moving the same way, as we explained in our look at agentic AI in UAE government services.
“The strategy marks an advanced stage in RTA’s digital transformation journey, paving the way for a fundamental shift from AI applications that support operations to intelligent systems capable of analysing data, predicting outcomes, supporting decision-making and delivering end-to-end services.”
Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors, RTA
The plan arrives as road works continue around the country, including the Emirates Road (E611) closures for Etihad Rail.
Sources: RTA, WAM, Dubai Media Office
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